Terms of service

Last updated: Oct. 21, 2025

Welcome to our website. ETCO Enterprises Pty Ltd is the trustee for ETCO Enterprises Unit Trust (“we,” “us,” “our”), provides access to our website and services to you subject to the following Terms of Service. By using our website, including making purchases, you agree to these as updated from time to time. We encourage you to review these terms regularly.

Amendments to Terms

We reserve the right to modify these Terms of Service at any time. Your continued use after any amendments signifies your acceptance of the changes.

Product Information

  • Accuracy: We aim to describe and display our products accurately. However, we cannot guarantee that descriptions, images, or any other content are error-free. Should we notice a misdescription, we reserve the right to correct it.
  • Images: Product images are for illustrative purposes only. Actual product colours and designs may vary.

Purchasing Products

  • Product Availability: We try to keep our product listings current but cannot guarantee availability.
  • Charges: Additional charges for packaging and postage will apply, calculated at purchase. Some orders may qualify for free delivery.
  • Personal Information: We require your contact and payment details for order processing. We will protect your information, but cannot be held liable for unauthorized access due to external factors.
  • Order Acceptance: We aim to accept or reject orders within 72 hours. Orders unacknowledged after ten days are considered rejected. We reserve the right to refuse orders due to stock unavailability or pricing errors.
  • Delivery: Delivery terms, including title transfer and risk of loss or damage, are as stated on our website.

Shipping Information

  • Australia-Wide Delivery: We deliver to residential and business addresses across Australia. Deliveries require a signature unless an authority to leave is provided.
  • Delivery Charges: Standard, Premium Dispatch and Local Delivery options are available, with charges and dispatch times specified on our website.

Returns and Refunds

  • Satisfaction Guarantee: We offer a money-back guarantee on specific products. If unsatisfied, please contact us for a return authorization.
  • Return Conditions: Products must be returned as received and in a resaleable condition. Return shipping costs are the customer’s responsibility, except for products that are DOA (Dead on Arrival) or damaged.
  • Refund Processing: Authorized refunds are processed within 30 days.

Site Use

  • License: You are granted a limited license for personal use of our website content, subject to copyright restrictions.
  • Intellectual Property: All content is our property or used under license. Use of our trademarks without permission is prohibited.
  • Hyperlinks: We are not responsible for the content of linked websites.

Legal Provisions

  • Disclaimer: We do not guarantee the website’s accuracy or completeness and are not liable for any damages related to your use of the site.
  • Limitation of Liability: Our liability is limited to the maximum extent permitted by law.
  • Indemnification: You agree to indemnify us against all claims arising from your use of the website.
  • Force Majeure: We are not liable for delays or failures in performance resulting from events beyond our control.
  • Jurisdiction: These terms are governed by Australian law. Disputes will be resolved in Western Australian courts.
  • Privacy Your privacy is important. Our Privacy Policy, accessible from our homepage, outlines our data handling practices.

Mobile Terms of Use

The ETCO Enterprises mobile message service (the "Service") is operated by ETCO Enterprises (“ETCO Enterprises”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to ETCO Enterprises’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of ETCO Enterprises through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with ETCO Enterprises. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to ETCO or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other ETCO Enterprises mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to ETCO or email silas@etcoenterprises.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

By accessing and using our website, you agree to these Terms of Service.